Faqs

Q. What is the primary language of instruction?

A. The primary languages of instruction are English and Dutch. However our staff are both local and international.  Other available languages include Spanish, French, Italian, Polish, Russian and Czech. Please check our teacher profiles and contact us should you wish to learn in your native tongue.

Q. When can I begin?

A. New students are welcome all year round. You can take a trial lesson for  Group Courses or individual private lesson at any time. Following this, registration is possible through the season, and the yearly fee adjusted according to the number of lessons remaining.

Q. At what age can my child begin?

A. Our aim is to provide life long learning from birth into adulthood and beyond. For instrumental lessons this will differ for every child and instrument. For example, the Suzuki method’s mother tongue approach allows very small children to learn violin and other instruments. For some instruments special small sizes are available with modifications that allow young pupils to play, such as bent head pieces on flutes and a variety of sizes for guitar, violin & cello. However, some instruments require a level of physical development the equivalent of 7-8 years of age due the weight of the instrument or technique used. In each case it is best to send us an email or talk to the relevant teacher. Teaching small children is a specialist field, and we can recommend the most suitable teacher in each case.

Q. What if my child loses interest in the middle of the year?

A. Learning an instrument is a serious commitment, and following the trial each pupil should understand clearly the need for regular practice & application needed to acquire new skills. Students should enroll with the intention of completing the year. ‘Loss of Interest’ is not a sufficient reason not to complete the year. However, where circumstances beyond the control of the student (i.e. relocation because of employment), we will stop any monthly payments – or refund the unused lessons if paid upfront. Should a student simply ‘loose interest’ they can either: change teacher, try a different instrument, transfer the unused lessons to a sibling or friend or even sell them on! We wish to avoid an ‘easy out’ when materials become more challenging, but still remain fair.

Q. In the past year, we have had a replacement teacher on several occasions for our child’s music lesson, why was the principle teacher absent?

A. Since our teachers are specialist musicians, they are also professionally active in their field. Each teacher has a colleague on stand-by to cover them in the case of professionally driven absence. In some cases they will arrange to make another appointment as a make up lesson. For substitute teachers, we always aim to place the same teacher, however, this also depends on their availability.  We guarantee that the substitute teacher is good and qualified in his/her field. Should the substitute be unavailable our policy states the principle teacher is then responsible for making up any missed lessons.

Q. What if our lesson day, for example Monday, receives fewer lessons due to public holidays?

A. Virtuosi’s yearly fee is based upon a minimum of 36 lessons. Where a weekday receives more/less than 36 lessons, the invoice is adjusted with an addition/deduction for the number of lessons on that weekday by our calendar to account for this. Where a family chooses to be absent during term time, lessons cannot be refunded. Where a weekday differs from 36 lessons these will be clearly stated on the invoice at the beginning of the year.

Q. Can we pay monthly but transfer the fee ourselves?

A. We have considered all the possibilities, and the automatic bank debit by third party incasso is the only way we avoid the constant need to track payment. We need a blanket approach to be fair to everyone. If you have a good history and communicate openly there is no need to be concerned – we will treat each case fairly.

Q. I work for an International Company & we are expecting to have a relocation sometime during the year. If in between the academic year we have to stop classes, then what is the procedure?

A. If you know will be transferred to another country, please let us know as soon as you have official notice. Should you have to leave the country because of employment we will deduct the unused lessons from your payment and cease the incasso contract by presenting official notice to the incasso bureau. Where a pupil has payed upfront in advance, we will calculate and refund the unused lessons.